ORDERING FROM US
If a product has a ‘Buy’ button it should be in stock and available for dispatch, though sometimes we may discover later that the item is in fact out of stock. If this happens, we will either email you to tell you or supply the remainder of the order and refund you the value of the out-of-stock item and the related
If you have a problem at any point before entering your credit or debit cards details it is safe to simply resubmit your order.
Your first order will be automatically deleted in due course. If you have
already entered your credit card or debit card details, we recommend that you email us at firstname.lastname@example.org and we will investigate.
Some promotional out of stock items are available for Pre-Order and are noted as such on the product detail page. Just add the product you want to pre-order to your cart and check out as usual.
After clicking the "Submit" button, you'll be taken to an order confirmation page that will provide your order number. You will also receive a confirmation message to the email address you provided during the checkout process.
If you need to change your order we suggest you contact us using our contact form as soon as possible and we will do our best to accomodate.
Unfortunately, it may not be possible to make changes to your order if it has been picked or shipped.
If you wish to cancel an order you’ve placed, please send a message to our customer service team email@example.com who will arrange to cancel to the order and refund you any money you’ve paid. You can only cancel an order prior to it being dispatched.
If you order twice by mistake send a message to our team firstname.lastname@example.org and tell them the reference number of the item, you want cancelled. They will arrange to cancel the order and refund you any money you’ve paid. You can only cancel an order prior to it being dispatched.
Firstly please check your junk mail but you can also view all of your order info in the account section if you have created an account with us.
We accept all credit cards issued by Mastercard, Visa and JCB and many others. For debit cards we accept Visa Debit, Visa Delta, Visa Electron, Solo and Maestro. We accept Apple Pay, Google Pay and PayPal too.
All transactions on costumes.com take place in Pounds Sterling. Of course you can use a credit or debit card in any currency to pay online as your card provider will simply exchange the cost into your card's currency.
To use a discount code enter it into the ‘Discount Code’ area in the shopping cart. The value of the coupon will automatically be deduced from the order total. It is very important to correctly enter the code as we can’t give you the discount once you’ve completed your order.
All our operations, including
customers services, are UK based. All our products are sent from our UK based warehouses.
A sizing chart is available on almost every product page. If in doubt, it’s
usually best to order the larger size.
Please note that bodysuit costumes such as many superhero costumes are meant to be tight fitting.
We work very hard to make sure that the images on the site reflect the actual products we sell, however sometimes they may differ. If for any reason you find an image which doesn’t please let us know by emailing us.
Our Exclusive products are one of a kind. They are either produced by our in-house Creative Team, or created especially for us with unique colours, fabrics, etc. All of them are available only through Costumes.com or one of our partner companies.
Pre-ordered items, which are clearly identifiable by either a special 'I accept this is a pre-order' tick-box and/or a flash on the product image, are shipped on the date shown in the product description (which may be up to two months in the future). If you order regular items in the same order as pre-order items your complete order will be shipped on the pre-order date. If you don't want this to happen you should place two separate orders.
Once your order has been dispatched from our warehouse an automated email is sent to your email address letting you know
We offer you the option of giving a delivery address other than your home address so you could arrange for your goods to be sent to your workplace or a neighbour who you know is in during the daytime. If the delivery person can’t deliver your order because no one is in a card will usually be left giving instructions on how to arrange redelivery.
We take a great deal of care when packing orders to make sure that the items you’ve ordered arrive undamaged, however, occasionally goods do get damaged in transit. If you believe your goods have arrived damaged please contact our customer services team email@example.com and they'll help sort you out.
You can return any item bought on costumes.com to us within fourteen days of receipt and get a refund or have the item exchanged. You can return it because you simply don't like it, because it didn't fit, because of a manufacturing fault or because we sent an item in error. Please see our refunds and returns page for details.
There can be a couple of reasons why you may receive your order with some items missing. The usual reason is that one of the items you ordered was unavailable and so we have refunded you for that item. It is possible that we have made an error while picking your order. If you discover that your goods are missing please contact our customer services firstname.lastname@example.org team and explain the situation.
If you find that we've sent you the wrong goods you should send us an email using the form below. Please be aware, however, that we are unable to refund items that have clearly been worn, laundered or have been subjected to abnormal usage.